Delivery Special
If we don't meet our commitment, you get a $25 refund! Not a credit or a gift card, you get REAL MONEY in your pocket!
How does it work?
If we don't deliver in the number of business days we stated when you purchased, we will give you back some money. The amount we give you back varies based on what you saw advertised on a product.
- An order placed on a Monday with a 3 Day Delivery commitment should arrive by Thursday.
- An order placed on Friday with a 3 Day Delivery commitment should arrive by Wednesday of the following week.
- An order placed on Saturday or Sunday with a 3 Day Delivery commitment should arrive by Thursday.
- An order placed on a Monday with a 2 Day Delivery commitment should arrive by Wednesday.
- An order placed on Friday with a 2 Day Delivery commitment should arrive by Tuesday of the following week.
- An order placed on Saturday or Sunday with a 2 Day Delivery commitment should arrive by Wednesday.
- An order placed on a Monday with a Next Day Delivery commitment should arrive by Tuesday.
- An order placed on Friday with a Next Day Delivery commitment should arrive by Monday of the following week.
- An order placed on Saturday or Sunday with a Next Day Delivery commitment should arrive by Tuesday.
- An order placed on a Monday with a Same Day Delivery commitment should arrive by the end of the day Monday when placed before 12pm.
- An order placed on a Monday with a Same Day Delivery commitment should arrive by Tuesday morning of the following when purchased after 12pm.
- An order placed on a Monday with a 1 Week Delivery Commitment should arrive by Monday of the following week.
- An order placed on Friday with a 1 Week Delivery commitment should arrive by Friday of the following week.
- An order placed on Saturday or Sunday with a 1 Week Delivery commitment should arrive by Monday of the following week.
How to Claim your Credit
To claim your credit, please contact us via the refund tab on our Customer Helpdesk or call us at (855) 298-4922 and dial 3.
- Only orders for participating brands qualify for the indicated refund (check the brand or product page to verify if your item qualifies).
- An order must total $100 or more to receive the indicated refund.
- Orders under $100 can receive a $10 refund.
- Orders shipping to Hawaii, Alaska, and Canada are not eligible for the delivery incentive at this time.
- Refunds cannot exceed the originally charged amount.
- Orders that have to ship via Freight Truck are not eligible for the delivery incentive. Freight shipments can take 3-7 days for delivery and usually require a delivery appointment.
- Same Day Orders over 50 pounds will NOT be eligible.
- A product that is backordered cannot receive a refund.
Only (1) delivery incentive refund can be issued per order. The delivery incentive is on a per order basis, not per item.
The delivery incentive is not applicable on returned or cancelled items. If we previously issued the delivery incentive, we would credit back whatever the remainder of your order total is. Refunds cannot exceed the originally charged amount.
Holidays and weekends do not count as business days. Business days are Monday - Friday (Excluding holidays).
At this time, Alaska, Hawaii, and some parts of Canada are not eligible for the delivery incentive credits.